Frequently asked questions

Nectar offers FDM and resin 3D printing, 3D scanning, laser cutting and engraving, CNC, CAD design, software development, electronics integration and prototyping from León, Guanajuato.

Yes. We quote prototypes, functional parts, scale models, displays, technical components and custom developments.

We operate from León, Guanajuato. Physical orders can be collected from the workshop, and we can also ship throughout Mexico.

No. You can share an idea, photograph, sketch, physical part or existing file. We will review whether modeling, scanning, reverse engineering or adjustments are needed before manufacturing.

Pricing depends on the process, dimensions, quantity, complexity, finish and required date. In addition to materials, it covers the research, design, testing, integration and manufacturing time needed for the project scope. All prices include VAT. A formal quote is confirmed after reviewing the technical scope.

Lead time depends on the process, quantity, material availability and finish. The confirmed schedule starts once the scope is approved and the requested deposit is received.

Nectar evaluates manufacturing defects against the approved specifications. Details, exclusions and reporting instructions are available in the warranty policy.

Share the intended use, quantity, dimensions, preferred material and color, finish and target date. Include available files, drawings, photos or references, critical dimensions and any budget or operating constraints. If you do not have a file yet, we can review your idea or physical part to determine what is needed.

For 3D printing we review STL, STEP, 3MF and OBJ files. For laser work you can share DXF, SVG, PDF, AI or a reference image; for CNC, DXF, STEP, SVG or a dimensioned drawing. The format and any necessary adjustments are reviewed for the process: an image or reference does not automatically replace a manufacturing-ready file.

The scope of design, modeling and file preparation is defined in the quote. Corrections to customer files, new versions and changes after approval may be quoted separately and require authorization before additional work is carried out. CAD service does include tolerance adjustments; design changes are not included.

Yes, we issue tax invoices. All our prices include VAT. VAT applies even if you do not need a tax invoice and is not removed from the price when you do not request one.

We accept all payment methods. A 60% deposit is normally required; if the type or scope of the project calls for a different percentage, it will be stated in the quote. The balance is due before delivery or shipping unless otherwise agreed in writing.

You can request changes after approval; they may affect the price and schedule and require authorization for additional work. If you cancel, deposits applied to completed work, purchased materials or reserved capacity are not refundable. Any remaining credit is determined by progress and commitments already made, under the quotation terms.

You can check progress by contacting Nectar directly through our contact channels. Share your order reference or project details when requesting an update.

Yes, we accept urgent requests and review the schedule according to the type of work. Printing jobs usually allow more flexibility; larger projects require additional time to complete. Feasibility and timing are confirmed for each project.

Physical orders can be collected from our workshop. We can also ship throughout Mexico. When requesting a quote, indicate whether you will collect the order or need shipping, and provide the destination so it can be included in the quote.

Yes, we offer volume discounts. Tell us how many parts or units you need so the quote can take your order volume into account.

FDM builds parts from filament and suits functional prototypes, larger parts and short runs where scale and cost matter. Resin suits small parts, miniatures, masters and work requiring fine detail or a more uniform surface. The final choice depends on the intended use, material, size and finish.

Material selection depends on actual use: temperature, loads, outdoor exposure, required rigidity or flexibility and the expected finish. Share these conditions when requesting a quote so we can review a suitable material and process. Required strength or special performance must be defined and approved in writing; color alone is not enough to select a material.

On the 3D Printing page, each technology’s information shows its in-stock materials and colors: filaments under FDM and resins under SLA/MSLA. Stock refreshes automatically while the page is visible, and you can also use Refresh. Confirm the required quantity and finish when requesting your quote.

Yes. Within the FDM or resin printer information on the 3D Printing page, open Request or recommend a material or Request or suggest a color. You can suggest materials we do not yet offer. Requests help prioritize purchases; submitting one does not create an order or confirm that the material is already available.

We can print up to 80 × 80 × 100 cm with FDM and up to 33 × 18.5 × 40 cm with resin. For larger parts, we can split the design into sections and assemble them. Splitting and assembly are reviewed against the project’s intended use and requirements.

Tolerances are defined for each project and depend on the process settings. In FDM 3D printing, they can vary with layer height and nozzle size, among other factors. Share your part’s critical dimensions and fit requirements so tolerances can be reviewed before manufacturing is confirmed.

The cost of post-processing is included in the job quote. Review the quoted scope to see which post-processing is covered for your parts.

Yes, we offer sanding and painting as post-processing options. Specify the finish you need when requesting your project so it can be covered in the scope. The cost of post-processing is included in the job quote.

We can review a physical part, photographs and measurements to assess reproduction through scanning, CAD design or reverse engineering before manufacturing. A broken part may require reconstructing geometry and confirming dimensions and operating conditions; feasibility and scope are reviewed before quoting.

Scanning does not automatically produce editable CAD. The scan produces a mesh or geometry reference; reconstructing an editable model through reverse engineering is quoted separately. Specify whether you need a mesh, a print file, a model for redesign or a particular format so the deliverable can be defined.

CAD design does not include design changes; it does include tolerance adjustments. If you need to modify the design, share the requested changes so their scope and quotation can be reviewed.

Yes, you can request editable files, source code and other project deliverables. Each requested deliverable has an additional cost and is quoted separately. Specify which ones you need when requesting a quote so they can be covered in the scope.

Yes, we can enter into confidentiality agreements when needed. If your project requires one, mention it when contacting us so its terms can be agreed.

Our main CO₂ laser process works with compatible materials such as acrylic, MDF, cardboard and plywood. We also review promotional objects for engraving and personalization. Feasibility depends on the material, thickness, coating, response to heat and required finish; share those details before requesting a quote.

Yes, we can accept customer-supplied materials or objects for cutting, engraving or personalization. Share the material type, thickness, dimensions and desired finish so we can review compatibility with the process before confirming the work.

Share a DXF, STEP, SVG or dimensioned technical drawing, plus the material, thickness, quantity and intended use. Specify critical tolerances and dimensions and the operations required, such as cutting, slotting or engraving. We review the geometry, tooling and workholding limitations before confirming manufacture.

Yes. Nectar combines mechanical design, manufacturing, electronics and software for integrated projects. We can review sensors, motor control, physical interfaces, IoT and housings or mounts made by 3D printing, laser or CNC. Design, manufacturing, programming, testing and adjustments are defined in the quote scope.

Source code, diagrams and operating instructions can be requested as deliverables. Each deliverable has an additional cost and is quoted separately. Request the ones you need when obtaining a quote for your electronics project.

The materials needed depend on the course. Check the materials and requirements in the course description, or contact Nectar to confirm what you need before enrolling.

All Nectar courses include an IECA certificate. This certificate documents successful completion of the training course and the competencies developed during it.